Shipping policy
Effective 28 October 2026
Dispatch
We dispatch orders from Brighton within 1 to 2 working days (Monday to Friday). Orders placed after 2pm UK time or at the weekend go out the next working day. Prescription orders take longer while your lenses are made; we will tell you when they ship.
Where we ship and what it costs
| Destination | Service | Price | Free shipping |
|---|---|---|---|
| United Kingdom (including Northern Ireland and the Isle of Man) | Royal Mail Tracked 48 | £3.99 | On orders of £70 or more |
| United Kingdom | Royal Mail Tracked 24 | £4.99 | |
| European Union and Monaco | Royal Mail International Standard (untracked) | £7.99 | |
| European Union and Monaco | Royal Mail International Tracked | £9.99 | Tracked, on orders of £100 or more |
| Rest of Europe (including Switzerland, Norway, Iceland, the Channel Islands and the Balkans) | Royal Mail International Tracked | £14.99 | |
| United States | Royal Mail International Tracked | £9.99 | On orders of £100 or more |
| Canada, Australia and New Zealand | Royal Mail International Tracked | £16.99 |
Prices and thresholds are set in pounds. If you shop in euros, dollars or another currency, checkout shows the converted amount. We do not currently ship to Russia, Belarus or Ukraine.
Delivery times (after dispatch)
- UK: about 2 working days with Tracked 48, the next working day with Tracked 24.
- EU: 3 to 5 working days tracked, 3 to 7 untracked.
- Rest of Europe, the US, Canada, Australia and New Zealand: 5 to 10 working days.
Tracked services come with a tracking link by email when your order ships. International Standard is not tracked.
Customs, duties and import VAT
- UK: nothing extra to pay.
- European Union: EU VAT is included in the price you pay at checkout, so there is nothing to pay on delivery for orders up to €150. On orders over €150, your local post collects import VAT and any duty on delivery.
- United States: we pay the import duties, so there is nothing to pay on delivery.
- Rest of Europe, Canada, Australia and New Zealand: your local post may collect import VAT, duty and a handling fee on delivery. These are set by your country, are not included in our prices or shipping, and are yours to pay. If you refuse a delivery because of these charges, we refund your order less the original shipping.
If something goes wrong
- Wrong address: please check it at checkout. If a parcel comes back to us because of an incorrect address, we will resend it at cost.
- Lost parcel: if a tracked parcel has not arrived within 10 working days (UK) or 20 working days (elsewhere) of dispatch, contact us. We will trace it with Royal Mail and send a replacement or a refund once it is confirmed lost.
- Damaged in transit: photograph the parcel and the item and email us within 7 days of delivery. We will replace or refund it.
Changes and cancellations
To change or cancel an order, email us as soon as you can. Once an order has been dispatched it cannot be changed, but you can still return it under our refund policy.
Contact
[email protected], with your order number.