Refund policy

Goghini Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at [email protected]. Returns must be sent to: 44 Coniston Court, Holland Road, Hove, BN3 1JU, United Kingdom. Items sent back to us without first requesting a return will not be accepted. You can always reach us with any return question at [email protected].

Return postage

UK returns are free: we send you a prepaid label. Outside the UK you pay the return postage, unless the item is faulty, damaged or not what you ordered.

14-day right to cancel (UK and EU)

If you live in the UK or the EU, you can cancel your order for any reason within 14 days of receiving it. Tell us at [email protected], then send the item back within 14 days of telling us. We refund the item and the standard delivery you paid, within 14 days of getting the item back. You pay the return postage.

Damages and issues

Please inspect your order on reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Prescription lenses are made to your prescription, so frames with prescription lenses cannot be returned unless they are faulty or not as described. Ear plugs can only be returned unopened, for hygiene reasons. We also do not accept returns for hazardous materials, flammable liquids, or gases. Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at [email protected].